Terms of sales

Chien de race chihuahua à poils longs avec un collier et une laisse pour chien en paracorde mauve, de la marque Chien-Chien

The offer and sale of products on our website « www.chien-chien.com » are governed by these General Terms and Conditions of Sale (GTC). The Terms and Conditions may be modified at any time. The new terms and conditions will apply on their date of publication on « chien-chien.com ».


By using and/or ordering on the website, the customer confirms he has read and accepted the GTC. In addition, for each order made on « www.chien-chien.com », you will be asked to confirm your acceptance of these Terms and Conditions in force on the date of your order. By validating your order online, you accept unconditionally and you agree to respect, in the relationship with CHIEN-CHIEN, the present GTC.


These General Terms and Conditions are governed by French law. Any litigation relating to the current GTC shall be the exclusive jurisdiction of the Paris Court, as a court of first instance.



Martine Gendrot


79 rue des Hauts Pavés, 44000, Nantes, France

Phone : +         

Email address : contact@chien-chien.com

Registration number at the RM of Nantes : 419.993.001

NAF code : 96092

Exempted from an intracommunity VAT number

CNIL declaration number : 2069085v0

Responsible for the publication : Léa Jacquin-Gendrot



CHIEN-CHIEN offers pieces made in limited edition. Items are therefore manufactured once the order has been validated, depending on the size ordered. Please allow us a maximum period of 15 days for the production of the item, from the reception of the payment. This time can be extended according to the number of pieces ordered and the period of the year.


Each piece is made to be as faithful as possible to the model presented on the site "chien-chien.com". However, as items are hand-made, they may have slight variations.

The products in the shopping cart are not reserved and can be purchased by other customers until you have received a confirmation email for this order.






All efforts are made to ensure that colours and rendering of products posted on the site “chien-chien.com” are faithful to the original products. However, variations may occur in particular with differing characteristics between individual computers.


CHIEN-CHIEN can not be held responsible for any errors or inaccuracies of the photographic or graphical representations of the products on the site “chien-chien.com”. If you have any question about our products, please contact us via mail contact@chien-chien.com.






CHIEN-CHIEN accepts payments by credit cards (Visa, MasterCard...) or by check. 


To ensure both the security and ease of your online shopping experience, CHIEN-CHIEN uses the Secure Socket Layer (SSL) protocol. This encrypts and protects the data you send us over the Internet. When SSL is enabled, a padlock appears at the top of your browser. This shows that you are in secure mode.



The prices of our products are indicated in euros and are net of VAT (VAT not applicable, article 293B of the CGI) for all private customers, excluding shipping costs, calculated according to your geographical area. Customs fees may be added, at your expense.


CHIEN-CHIEN reserves the right to change prices at any time. The products will be invoiced on the basis of the rates in effect upon confirmation of the order, subject to their availability.






Any online order assumes that you provide accurate and complete information at the time of the order. The requested information will include : title, name, first name, telephone, email address, billing address and delivery address. Once completed, your order is sent directly for processing.


A summary of your order will be sent to you by email. The acknowledgment of receipt will include the title of the products ordered, the quantity, the price as well as the amount of the shipping costs.






Shipping costs are automatically calculated as soon as you finalise your order and then appear in the total to pay. The amount depends on the delivery area and the weight of your order.

If ordering from outside of France, you act as importer of the products ordered. You are therefore responsible for any Import Duties, local or state taxes that may be due. CHIEN-CHIEN will not be held responsible for these charges. Declaration and payment of these taxes to the relevant authorities remain your sole responsibility.


Shipments are made by Colissimo or Letter Tracked Service (with delivery against signature). Delivery times are in working days and can only be an indication. They do not take into account unforeseen circumstances encountered by the carrier.

Metropolitan France, Andorra and Monaco : 2-3 days

DOM-TOM : 5-7 days

European Union : 3-8 days

Outside the European Union : 3-8 days

The customer must provide CHIEN-CHIEN with a delivery address. This information is essential for the processing and delivery of orders and the preparation of invoices. In case of error in the provision of this information, CHIEN-CHIEN can not be held responsible for the impossibility of delivering the product. In this case, the customer remains responsible for payment and reshipment of the order.

The order is shipped to the delivery address indicated by the customer.

Any delay in delivery or product defect must be reported to CHIEN-CHIEN within 8 working days using mail address  (contact@chien-chien.com).

You must check the conformity of the items at the time of delivery and indicate, if possible on the delivery note, in handwriting, any reservations you may have (condition of package, damage to items etc) followed by your signature. You must then contact CHIEN-CHIEN by mail (contact@chien-chien.com).



— Retraction

The customer can cancel their purchase or exchange their products by sending an email to CHIEN-CHIEN (contact@chien-chien.com) within 14 days from the date of receipt, and indicating the order number.

The items must be returned in a condition allowing their sale by CHIEN-CHIEN : never worn, used, modified, washed or damaged. They must be accompanied by all documents and accessories provided as well as a copy of the invoice. In the event that the returned items are found not to be suitable for resale, the customer would not be refunded but could request the return of the their items from CHIEN-CHIEN at their expense.

— Refund 

In the event of a customer order cancellation, CHIEN-CHIEN aims to refund the paid amount within 30 working days from receipt of the returned items. Payment is by bank transfer to the debit or credit card used for the purchase and on satisfaction that both the items and the packaging are in good condition.

— Exchange

The items purchased may be exchanged for another size in accordance with the conditions set out in this section. All exchanges are subject to availability.

— Limitation

We can not make a refund or exchange in the case of made-to-measure (custom-made) items, due to their highly personalized aspect.

The shipping costs of such returns are the responsibility of the customer. Be aware that any paid customs duties and related fees may be non-refundable in countries outside of the European Union.

Items must be returned in their original condition and packaging, along with a copy of the invoice, to the following address :

Martine Gendrot

79 rue des Hauts Pavés

44000 Nantes







All texts, comments, illustrations and images reproduced on the site "chien-chien.com" are reserved under copyright and intellectual property for the whole world. As such, in accordance with the Code of Intellectual Property, only private use is tolerated.

Any other use is constitutive of counterfeit and will be sanctioned under the Intellectual Property except by prior arrangement of CHIEN-CHIEN. Total or partial reproduction of the catalog of CHIEN-CHIEN is strictly prohibited. All rights reserved.






CHIEN-CHIEN reserves the right to modify their website at any time and cannot be held responsible for any errors emanating from the services provided by the third party hosting operators of this site. CHIEN-CHIEN cannot be held responsible for any unforeseen damage caused by its use as well as any impossibility of use.


Website hosting : wix.com






CHIEN-CHIEN will not disclose to any third party the information you provide them. This information remains confidential. It will only be used by our internal services for the processing of your order, to personalise any correspondence and to make occasional special offers to its customers.


In accordance with the Data Protection Act of the 6th January 1978, you have the right to access, rectify, modify and delete any of the personal data held by us. In order to do that, please make a request by email

(contact@chien-chien.com) with your name, first name and address.


Each piece has been studied to be as resistant as possible. Unfortunately, no accessory is indestructible : it eventually wears out and does not resist to dog fangs. Once received, it is your responsibility to check that it is in good condition before each use. If an accessory should break or tear, the customer will be held the only one responsible.