FREQUENTLY ASKED QUESTIONS

Our products

How to find the right size for my dog ?

To help you measure your dog, and determine the size that best fits him, we recommend you read our SIZE GUIDE. The exact measurements of each item are indicated in the article’s page. 

 

Of course, all our collars and harnesses are adjustable. If you hesitate between two sizes, you can contact us by mail contact@chien-chien.com. We will be happy to give you some advices !

Do you offer special sizes ?

All our pieces are handmade in France, so we can offer you the realization of tailor-made products. Everything is possible ! Thus, if your dog is between two sizes or is particularly out of the ordinary, you can get a piece perfectly adapted for him/her !

 

To make your requests and to establish an estimate, please contact us by email contact@chien-chien.com.

Are CHIEN-CHIEN items resistant ?

We choose our materials with attention. All our collars, harnesses and leashes are lined with a very strong nylon strap (polypropylene). This material is specially designed to withstand heavy loads. In addition, our hardware is welded and we use special seams to guarantee a solid and reliable product, even for big dogs !

How Can I clean my CHIEN-CHIEN items ?

All our products are thought to be as practical as possible. Thus, all our collections are machine washable or hand washable. Our beds are completely removable and lined with an easy-to-wash waterproof fabric.

What can I do if my CHIEN-CHIEN item is broken or torn ?

Each of our products has been studied to be as solid as possible. Unfortunately, no accessory is indestructible : it eventually wears out and does not resist to dog fangs.. 

 

Once received, it is your responsibility to check that it is in good condition before each use. If an accessory should break or tear, the customer will be held the only one responsible.

However, you can of course contact us by mail (contact@chien-chien.com) so that we study if a possible repair is possible.

Payment and refund

Are the payments secure ?

Yes, thanks to the Secure Socket Layer (SSL) protocol, represented by a padlock at the top of your browser. It is totally safe !

 

We accept payments by credit card (Visa or MasterCard), check and PayPal. All our prices are indicated in euros and are net of VAT.

How long does it take to be refunded ?

Please allow a maximum period of 30 working days (following the receipt of the product) to receive your refund by bank transfer, on the card you used to make your purchase.

 

You will receive a confirmation email indicating that the refund has been made.

Shipping and returns

How long will it take for my order to be shipped ?

CHIEN-CHIEN pieces are handmade especially for you, according to the size ordered. Thus, once your payment validated, please allow us a maximum period of 15 days for the manufacture of your order. This period can be extended depending on the number of orders and the time of year.

 

You will be informed by email when your order has been shipped.

How long does the delivery take ?

We deliver all over the world, by French Post, via Colissimo. Delivery times are variable from 1 to 10 working days according to your geographical zone, and are given as an indication. We will provide you with a tracking number so that you can follow the delivery of your package.

Will I pay a delivery fee ?

Delivery costs are automatically calculated as soon as you finalize your cart and then appear in the total to pay. Their amount depends on your location and the weight of your order.

Can I return an article that doesn’t fit ?

You can return an item that would not be suitable, within 14 days from the date of receipt or your order. You can exchange it for another size or ask to be refunded.

 

Returned products must be in perfect condition : not damaged or used. Otherwise, we will not be able to accept the refund. The shipping costs of such returns are the responsibility of the customer.

In the case of a tailor-made items order, we will not make any refund or exchange. Thank you for your understanding !

If you did not find the answer to your question,

do not hesitate to contact us by mail contact@chien-chien.com

ABOUT US

We are CHIEN-CHIEN. A dog accessories brand, handmade in France and cruelty-free, which revolutionizes the codes of canine fashion.

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